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Innovation. Collaboration. Customer Focus.

Help Desk Technician Tier 1

Job Title: Help DeskTechnician Tier 1

Location: Washington, DC, On-Site

Clearance: Public Trust

 

CODE Plus, Inc., an IT government contractor, located in Fairfax, VA with offices in Huntsville, AL and Oak Ridge, TN have been in business for 29 years and have been servicing different agencies within the Federal sector. Currently seeking a Help Desk Technician Tier 1.

Responsibilities:

Service Desk Incident initial point of contact to log, resolve and document end-user problems. Technical Support for Mobile Devices, Audio visual, and video teleconference equipment. Technical refresh support, involving deployment of new laptop hardware, operating system upgrades, and specialized software installation. Customer equipment relocation support and inventory

Required Skills:

  • Minimum of 1 year of IT support experience.
  • Experience in using Active Directory
  • Experience with Service Now
  • Strong problem-solving skills
  • Strong communication skills
  • U.S Citizen 

Desired Skills:

  • Azure

Education: Degree and or relevant experience

Certifications:  None

Benefits:

  •  401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance 

For consideration, please forward resume to: jobs@code-plus.com

 

ADA: CODE Plus, Inc., will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. 

EEO/AA:  CODE Plus, Inc., does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

NAICS: 541511 | 541512 | 541513 | 541519 | 541330 | 541611 | 541614 | 541990

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