Project Manager

Position Summary:

The Project Manager will serve as the Contractor’s designated point of contact (POC) for assigned projects under the contract. This role is responsible for managing the successful execution of specific projects, addressing issues and concerns, and ensuring alignment with contract and organizational goals. The Project Manager has authority to direct staff and is expected to respond promptly and effectively to the National Credit Union Administration (NCUA) regarding all aspects of project performance.

Key Responsibilities:

• Act as the primary POC for NCUA on designated projects, addressing all issues, concerns, and inquiries.

• Exercise decision-making authority and provide leadership to contractor staff in support of project success.

• Proactively alert NCUA to potential issues that could impact the project.

• Define, plan, and implement project deliverables and tasks to ensure timely and successful execution.

• Develop and manage project schedules, resource allocations, and implementation plans.

• Document requirements, summarize meetings, and guide the team to task completion.

• Utilize standard project management methodologies to ensure consistency and quality across all projects.

• Provide user training (web-based or on-site) to promote effective software use and best practices.

• Collaborate with development and technical support teams to resolve product issues, test features, and maintain documentation.

• Respond to customer inquiries in a timely, professional manner via email, phone, or in-person.

• Share best practices and support the development of junior team members.

Required Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Science, Information Systems Management, Math, Statistics, Operations Research, Engineering, or a related field.

• Experience: Minimum of 7 years of experience managing multiple, simultaneous IT or software development projects.

• Certification: PMP (Project Management Professional) certification is required.

• Technical Experience: Must have experience in a software development environment.

Preferred Skills and Competencies:

• Strong business analysis skills and ability to gather and document technical and functional requirements.

• Excellent written and verbal communication skills.

• Ability to manage competing priorities and guide teams to meet deadlines.

• Strong organizational, analytical, and problem-solving skills.

• Experience working in or with federal agencies is a plus.